Returns & Refunds

Our Promise

If you don't love it, send it back within 30 days for a full refund. No questions, no restocking fees.

What's Returnable

• Unburned candles in their original vessel
• Unopened diffusers, sprays, and wax melts
• Gift sets in original packaging

What's Not Returnable

• Candles that have been burned
• Opened diffusers or sprays
• Custom or seasonal one-of-one items
• Items marked "Final Sale"

How to Start a Return

1. Email [email protected] or call 1-877-635-7464
2. Tell us your order number and the reason
3. We'll send a prepaid return label within 24 hours
4. Drop off at any USPS or UPS location
5. Refund processed within 5-7 business days of receipt

Damaged in Transit?

We pour with extra love and pack with care, but if anything arrives broken, snap a photo and email [email protected] — we'll send a replacement that day, free.